FAQ
- Home
- FAQ
Frequently Asked Questions
Family-owned Alex & Hugo is a real estate investment company offering apartments, homes, and industrial properties in prime locations in Bangkok and across Thailand.
All are available for rent or sale to individuals or companies.
Our business is built on transparency and integrity, and complete client satisfaction is our paramount aim. Fluent in Thai, English, and French, our experienced and personable staff will strive to ensure your stress-free and effective property search.
Our apartments are located in prime areas of Bangkok and across Thailand, carefully selected for their strategic locations, easy access to public transportation, and proximity to key amenities such as business districts, shopping centers, schools, and lifestyle facilities.
All our properties are equipped with high-speed internet, suitable for remote work, streaming, and everyday online use. Internet availability and speed may vary slightly depending on the building and location, and full details are provided upon request.
Yes, extensions are possible subject to availability. If you think you may want to extend your stay, we recommend letting us know in advance so we can prioritize your request and do our best to keep the apartment available for you. We will always communicate clearly about availability and options.
Not necessarily. Short extensions may be possible without paying a full month, depending on availability and the specific apartment. We always aim to offer fair and flexible solutions, so please contact us in advance to discuss your situation.
We carefully select our apartments in well-located and comfortable buildings. Noise levels may vary depending on the neighborhood and floor, but we always aim to offer quiet and pleasant living environments. If you have specific concerns, we are happy to recommend an apartment that best suits your preferences.
Yes. Our buildings are selected with a strong focus on safety and security. Most properties feature secure access, CCTV, and on-site staff or security services. Specific security features may vary by building, and full details can be provided upon request.
Your privacy is fully respected. All our apartments offer private living spaces, and we ensure that access to the property is strictly controlled. Personal information is handled with confidentiality, and we never share your details without your consent.
Each apartment follows the building’s regulations to ensure comfort, safety, and respect for all residents. These typically include rules regarding noise levels, visitors, smoking, and use of common areas. Full details are provided before or at check-in so you can enjoy your stay with complete peace of mind.
Our apartments are located close to essential amenities and services, including supermarkets, restaurants, cafés, shopping centers, public transportation, and healthcare facilities. Many locations also offer easy access to business districts, schools, fitness centers, and leisure areas, depending on the neighborhood.
Yes. Our apartments are located in modern and well-maintained buildings, selected for their design, comfort, and quality standards. While some buildings are brand new and others recently renovated, all are chosen to offer a pleasant and high-quality living environment.
Cancellation terms depend on the type of rental and length of stay. Any applicable notice period, fees, or refund conditions will be clearly explained before booking confirmation. We encourage you to contact us as early as possible so we can review the best available options with you.